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1.7 Based on 11 reviews
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I parked my car in 95 WORTH ST Manhattan on Sunday 09/03. It is valet and person who parked the drove very rash. Eve when we picked the car he damaged by hitting wall. We didnt notice the same day night. Next morning i noticed it and called customer service. No response was there on Customer service. Ended up calling sales they picked call immediately. Got garage number from them. As usual garage guys were very very bad not agreeing and arguing... Read more

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I was in Boston Saturday September 3rd, left my car in icon car garage at 75 Devonshire st as we were staying at hotel next door, my car wasn't even in there 24hrs and they scratched it clearly with another car, I'm pissed! And they couldn't care less, of course they take no responsibility! Do yourself a massive favor, park elsewhere!

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Icon parking @209 W 51 st. I parked my car there on 8/14/2016. The crew are horrible, I was like victimized by their scam. They would charged you an arm and a leg!

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Monthly customer for 16 years, 2 cars for many years, car gets slightly damaged, manager files claim and 6 weeks have passed - no response from claims department. Called many times, phone picked up only once - claimed they "don't have the actual claim form - will call manager again and get back to me in 2 days" - been 3 weeks now. No call back, will not respond to email, will not pick up phone, will not call back - the most pathetic, fraudulent... Read more

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I would like to express my frustration regarding 222 Icon parking on 34th street. I have been their customer for 4 and 1/2 years and i have been parking two cars there for all this time. My garage rent has been increasing 3 to 4 time every single year.. I only park there part time during the day from 10am to 8pm and only 4 times a week.. My frustration every single year is that i find it unreasonable to have rent increase 4 times a year!!! i... Read more

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Icon parking garage at 515 E 79th Street smashed my car on 6/12/16. The garage attendant claimed responsibility but the company refuses to pay for damages. They took my monthly payment up front and didn't even offer to give some of it back. I finally had to contact my own insurance company to handle the damages but I now hear that Icon won't even give my insurance company their insurance info. This is highly unscrupulous, unethical behavior.... Read more

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We pulled in at 5:30 on a Saturday in early June. When he gave us our ticket, I showed him the $25 coupon. He said it wasn't valid on Friday or Saturday and told us it would be $30. I showed him the print said 7 days a week and the enter 4 pm to 5 am. He said it wasn't valid. i agreed as it was only $5 extra. When I went to pay, a different guy was there and when I got the charge slip, it was $32. I complained and he said I should have... Read more

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DISRESPCTFUL MEAN SOB ,,CALLED MY WIFE A *** IN SPANISH WILL BE SUING ..TERRIBLE STAFF..THE WORST ATTITUDE ON EARTH.MOVED MY CAR OUT OF GARAGE,MANAGERS DO NOTHING ,,GET RID OF THIS A HOLE ,,THIS HAS BEEN HAPPENING FOR A LONG TIME ,,AND HIS CO WORKERS ARE THE WORST ,,MEAN AND SNEAKY..IVE CONTACTED THERE WEB SITE TO NO AVAIL ,,CAR SCRATHCHED COUNTLESS TIMES ,,WE DIDNT DO IT ,,YEAH RIGHT ,,DONT PARK HERE FAIR WARNING ..A ALSO SEEN THEM TREAT... Read more

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Because of a death in the family I traveled to NYC to be the caregiver for a sick family member. I parked in the garage where my family member lives. After two days, I decided to park on the street for the weekend and presented a printed, $30 per-day coupon that I got off of the ICON Parking Web site. The valet would not honor the coupon, the software would not allow him to, so I charged $108.00 for two days of parking to my credit card. I have... Read more

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I used the Icon Parking facility in NYC, 1114 Sixth Parking between 5th and 6th Avenue. I entered at 12 noon on Saturday, June 4, 2016 and left at 3:00 on Sunday, June 5th. I used a 24 hour coupon that I bought through Groupon for $38.00. Icon charged me an additional $65 for the additional 3 hours I was parked there. When I questioned this, they said they had to charge for an additional day. I had already checked the rates on line and for... Read more

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