Anonymous

Icon Garage damage my car

Icon Parking - Icon Garage damage my car
Icon Parking - Icon Garage damage my car - Image 2
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They slammed the back of my car which was parked overnight . They were so quick for me to get in car to leave. So never saw the damage until I got home. $5000 worth of damage. Always walk around your car before you leave!
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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

Not accepting responsibility for damage

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On Jan 20, I drove my car at the 64th St location in Manhattan, The attendent asked me a question and at first I didnt understand him, I asked him to clarify and he got angry. He wanted to know what time I was leaving and I calmly informed him about 5, when I returned to pick up my car the left bumper was hanging off the car, the previous attendent had left for the day. When I brought it to the managers attention he told me that it fell off when the attendent closed the drivers side door, Absolutely no way that could've happened and the manager tried to duct tape it back up also trying to use a power screwdriver for my ride back home. I will never park in a garage again!
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Reason of review:
Poor customer service
1 comment
Guest

I was at the icon parking in Manhattan on 48th and 10th ave. I gave Leo Luna my credit card and loyalty membership card which entitles me to 50% off.

He pretended he did not see my membership card and charged me full price. He said there was nothing he could do about it. He stated my next parking would be free however when I asked him to put this in writing he disappeared.

His colleague referred me to the customer service number. Never parking there again.

Anonymous

Complaint

I was visiting my Aunt in NYC and decided to become a member so that I can have a secure place to park. I made a reservation and at the end if the night I was told that I parked in the wrong place. They never looked at my reservation or he did and liked to me about it. So I'm out almost 90 dollars for parking. I will never ever use them again bunch of thieves.
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Reason of review:
Poor customer service
Emilyann Twd

DO NOT USE ICON!!!

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Had a great dinner at the Churrascaria Plataforma across the street from Icon. They had listed Icon on their site as an inexpensive place to park. My next email will be to them, advising them to remove it lest they ruin their credibility. ICON SUCKS!!!! It is under staffed and poorly set up and run. There was one very rude cashier and, I kid you not, 50 people in line trying to pay for their cars. They advertise $12 for 5 hours. We would have made it, but had to wait in the blasted line and ended up getting charged $45. It was ridiculous. We waited for 35 minutes to pay and then another 40 for our car. Rude guy at the register - seemed to be the senior person. I felt sorry for the guys getting the cars. It wasn't their fault, but everyone was so pissed off that no one was tipping them. What a freaking sham. DO NOT USE THIS PLACE.
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Loss:
$33
Pros:
  • Location
Cons:
  • Bait and switch
  • Anything about it
  • Customer service
Reason of review:
Pricing issue

Preferred solution: PAY ME BACK FOR THE TIME I WAITED IN LINE. I WOULD HAVE QUALIFIED FOR THE $12 FARE IF I HADN'T HAD TO WAIT AND NO ONE WOULD LISTEN/HELP.

Anonymous

Horrible experience

Plse do not use this parking lot. It’s horrible. I had my 2 yr old baby with me. Waited for 25min for my car. They couldn’t find my car. The guy was soooo rude and nasty. ICON PArking SUCKsssss
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Reason of review:
Poor customer service
Anonymous

Reported stolen Credit card

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Please be aware of this address 560 3RD AVE MHM PARKING LLC Between: 37th & 38th Sts. Building Address: 560 Third Avenue (212) 599-**** the worker agent made a copy of my credit card and sold it to someone in Texas where they bought many items under my name I called my credit card to cancel this.. thankfully got my money back. the worker agent made a copy of my credit card and sold it to someone in Texas where they bought many items under my name I called my credit card to cancel this.. thankfully got my money back
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Loss:
$50
Reason of review:
stolen Credit card

Preferred solution: Let the company propose a solution

Anonymous

Claims are not fairly reviewed

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Icon Parking Systems is a sham run by criminals. They scammed us out of a claim after losing our keys, giving us the runaround for months until finally saying that actually, liability is always with the building manager and not the parking company--so why the {{redacted}} didn't you tell us that when we first tried to get our claim processed?

They have despicable practices, such as making employees file claims to keep details out of customer records, and then refusing to supply customers with claim details. In addition, their lousy garage caused hundreds of dollars of damage to our car.

Employees regularly WALK on cars and have no issues with dents or scrapes. Stay away and seek parking elsewhere.

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Cons:
  • Customer service
  • Unfair pricing
  • Damage to car
Reason of review:
Poor customer service
Anonymous

Terrible

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Horrible Place To Work , If You’re Not Spanish It will Be Hard to Maintain A Position and Even Move up In the Business. Everyone There Is 95% Hispanic and the Main Staff who Makes The Business Run Are White Men & Women. Still Haven’t Got Payed Yet
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Reason of review:
Work Experience or Job Application
Anonymous

Terrible service at some locations ..

I had very good experience in other Icon Park locations in New York city. But this one is totally different. Previous payment online I ordered parking at 225 W. 44TH Street, NYC for January 7, 2018 to attend a Broadway theatre event. I went to Icon Park on time to find out a big disaster in service. Through a big lane of cars waiting on this street and inside the parking lot. I left my car on that street and asked to one of the staff what is happened, when I going to park? He barely pay attention to me and moved to talk with others customers that complaints about the service. At the end, without service on time I decided to cancel the order and get the my money back through a refund on the credit card.
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Reason of review:
Poor customer service

Preferred solution: Full refund

Lourdes Wcw

Thief for A Manager

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Parking at 360 Furman Street, Brooklyn, NY was ok but the attendants who speak spanish didn't know that I understood what they were saying. They said the manager Anthony has been stealing from the company for yrs and even the managers supervisor is getting a cut from all the cars parked with no tickets to monthly customers, all the cash tickets being cancelled and all the Christmas tip money the manager steals from the other attendants. They said the manager also bullies the employees plus has been stealing from the company and has taken more than $500,000.
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Anonymous
map-marker New York, New York

Lied to

I applied with your company for a job. I went to an interview and at the interview i explained my criminal background. I was told it would not be an issue,because i was forthcoming. i had filed out all the new hire paper work including consent to a background check it came back with what i had told them at an interview .In no way will or would my conviction interfere with my work nor is it related. I am a hard worker and determined individual. I would like to know why it changed after the paper work came back that i could not be hired and also how my conviction relates to the job and duties in question. I am trying to move forward with my life. Would you please explain the reason for the change of mind in hiring me and give it to me in writing ? i see that as of today there are new job listings so it can't be that the position was filled . thank you for your time and help with this i look forward to your reply
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Cons:
  • Being lied to
Reason of review:
lied to at interview
Anonymous
map-marker New York, New York

Terrible

Made a reservation and paid on line. Arrived at the parking destination (W. 66 St.) on time and was told there were no more spots available. Was told to go to the lot across to street and see if they would honor the payment, they said no. Called and complained to ICON and they said to come back they had a spot available. Took a while to get back to original spot between traffic and one way street. When I returned they honored the reservation. Don't know why they wouldn't honor it in the first place, and would honor it 5 minutes later when I called. Truly was a pain. didn't tip the workers which I usually do but having to drive around NYC after arriving at your destination was frustrating. Glad I was early for my event that I had the time to drive around due to them.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Lost keys

Parked there oct this year and they gave my keys to Someone else. Make a long story short I took Uber home and back( next day) . Put 545.00 dollars on my credit card( l live 100 miles away) because they found them later( person brought them back) and I came back to pick my car up. They rembruised me the money a week later( not an issue) but I said to them at the time that in the future could I get comped for parking ( at least once) never heard back. So I guess my time driving back to the city the next day( keep in mind 2 hours away) is no big deal t them. Pretty s**ty customer relations. Considering their real estate holding their billionaires so we’re just the little people. Noted...
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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

Parking nightmare

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Quik Park parking lot on West 46th street close to theater. A nightmare parking situation. Worked with an attendant who told me one thing and ended up with a different scenario when picking up our car. Parked there early in the am and showed a coupon to one of the lot attendants. Was told one price; so accepted and parked. Went to pick-up car late evening (the original lot attendant I spoke to was gone), I showed my coupon and was told a price that was almost double what I was told when we originally parked. We only had enough to pay the original price. Awful experience and took an hour to work through.
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Cons:
  • Hostage of my car
  • Customer service
  • Bait and switch
Reason of review:
Problems with payment
Anonymous

Omg worst experience

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Icon please get rid of ur manager at 360 furman street, brooklyn. People warned me not to park my car in that garage cause the manager is a thief.

They said his employees from Dominican Republic work together to steal personal belonging and money from cars. When I pulled up to the garage on Saturday at 4:30pm the parking attendant didnt tell me how much they charge and was telling me to come in. When I asked him the price he was like its not expensive and was attempting to go in the office to print a ticket. I just left, please get manager that can control his workers.

The guys were extremely rude.

Your manager lacks alot of management skills for a garage that size. Icon your a million dollar business go undercover or investigate why this location lacks proper management its not always about money

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Reason of review:
Poor customer service
1 comment
Guest

Caught attendant climbing through my windows to get in car and then had the nerve to act nasty and walk away And disrespect my husband. Complained to management but he's still there (ALFREDO 90th Amsterdam) after spitting in another women's

Face

A week later!

This is outright abuse!!!! Unbelievable!