On August 12th @ 10pm we went to pick up our car from one of your garages at 227 West 47th Street, NY. The person at the window an older, light skin, thin man was very rude to my husband.
My husband asked him why he's seeing $53 on the register instead of $40 per the coupon. Your worker says in a angry tone "I'm working on it." My husband told him he doesn't like the way he's talking to him and to relax. Your worker's reply "I don't like you." Another fat, light skin man with glasses worker who provoked the issue even more by opening the door to the office. Things would have gotten worse and police would have been there..
FYI- if my family wasn't with my husband to calm him down. To top it all they took their time returning the car to us.
You need to hire workers with good customer service. This is a horrible place and I will also be complaining to Telecharge who partnered with them
Review about: Icon Parking Customer Care.
Reason of review: Poor customer service.